Privacy Policy

Last Updated: May 2026

1. Introduction

VelzaHost respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we use it when you visit our website or use our hosting, domain, support, and related services.

2. Information We Collect

We may collect the following information when you use VelzaHost services:

• Name, email address, phone number, and billing details
• Account login details and client area information
• Domain registration and ownership details
• Payment records and invoice information
• Support ticket messages and communication history
• IP address, browser type, device information, and cookies

3. How We Use Your Information

We use customer information to:

• Create and manage hosting, domain, and client accounts
• Process payments, invoices, renewals, and service orders
• Provide customer support and technical assistance
• Send important service updates and security notices
• Improve website performance, security, and user experience
• Prevent fraud, abuse, spam, malware, and unauthorized access

4. Cookies & Tracking

VelzaHost may use cookies to improve website functionality, remember user preferences, analyze website traffic, and improve customer experience. You can disable cookies from your browser settings, but some website features may not work properly.

5. Payment Information

Payments may be processed through secure third-party payment gateways. VelzaHost does not store sensitive card details directly on its website. Payment providers may collect and process payment data according to their own privacy policies.

6. Domain Registration Data

When you register or transfer a domain, certain ownership details may be required by domain registries or registrars. This information may be shared with domain authorities as required for domain registration and management.

7. Sharing of Information

We do not sell your personal information. However, we may share required data with trusted service providers, payment processors, domain registrars, security systems, legal authorities, or technical partners when needed to provide services or comply with legal requirements.

8. Data Security

We take reasonable technical and organizational steps to protect customer information from unauthorized access, misuse, loss, or alteration. However, no online system can be guaranteed 100% secure.

9. Data Retention

We may keep customer information for as long as necessary to provide services, maintain records, comply with legal obligations, prevent fraud, resolve disputes, and enforce our policies.

10. Your Rights

You may request to update, correct, or delete your personal information where applicable. Some information may need to be retained for billing, legal, security, or domain registration purposes.

11. Third-Party Links

Our website may contain links to third-party websites or services. VelzaHost is not responsible for the privacy practices, content, or security of external websites.

12. Children’s Privacy

VelzaHost services are intended for business and general website hosting use. We do not knowingly collect personal information from children without appropriate consent.

13. Changes to This Policy

VelzaHost may update this Privacy Policy from time to time. Updated versions will be posted on this page with the latest revision date.

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact VelzaHost through our official website, support system, or client area.