Return & Refund Policy

Last Updated: May 2026

1. 30-Day Money-Back Guarantee

We offer a full refund within the first 30 days of service for annual and semi-annual hosting plans. This guarantee applies to new customers and first-time purchases only. It does not apply to domain registrations, add-ons, or renewal fees.

2. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• Refund request must be submitted within 30 days of the initial order date
• The account must not have violated our Terms of Service
• Service must have been active and not previously cancelled
• Refund applies only to the base hosting plan, not to domains or extras

3. Non-Refundable Items

The following items are non-refundable under any circumstances:

• Domain registration and transfer fees
• Premium SSL certificates
• Dedicated IP addresses
• Setup fees and add-on services
• Any third-party software or licenses

4. How to Request a Refund

To request a refund, please follow these steps:

• Submit a support ticket through our client area or email us at billing@velzahost.com
• Provide your account username, invoice number, and reason for cancellation
• Our billing team will review your request and confirm eligibility
• Approved refunds are processed within 5–7 business days

5. Refund Method

Refunds are issued using the original payment method used during purchase. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

6. Partial Refunds

In some cases, partial refunds may be offered for unused service time if the request is submitted after 30 days but before the end of the billing cycle. Partial refunds are evaluated on a case-by-case basis.

7. Cancellation and Refund for Domains

Domain registrations are generally non-refundable. However, you may transfer your domain to another provider at any time. Domain transfer and release fees may apply.

8. Abuse or Policy Violations

Refunds will not be processed for accounts suspended or terminated due to violation of our Terms of Service, acceptable use policy, or involvement in spam, malware, or illegal activities.

9. Changes to This Policy

VelzaHost reserves the right to update this Return and Refund Policy at any time. The latest version will always be available on this page. Continued use of our services signifies acceptance of any changes.

10. Contact Billing Support

If you have any questions about this policy or need assistance with a refund request, please contact us:

• Email: billing@velzahost.com
• Support Portal: Available through your client area
• Response Time: 1–4 business hours